Why is remote work so nice? Let's try to see!
Apply
Account Operations Lead (Central)
Posted about 1 month agoViewed
💎 Seniority level: Lead, 5 years
💸 Salary: 79400.0 - 119200.0 USD per year
🏢 Company: Adaptive Biotechnologies👥 501-1000💰 $125,000,000 Post-IPO Debt over 2 years ago🫂 Last layoff almost 3 years agoBiotechnologyTherapeuticsHealth Care
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- Bachelor’s degree + 5 years of related experience
- 2-4 years prior Client Services or Customer Training/Support experience is strongly preferred.
- Proactive approach to work; strong personal drive and desire for feedback.
- Strong customer and patient focus with a clear understanding of HIPAA requirements.
- Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
- Effective project leader able to work autonomously to advance the team toward agreed-upon goals.
- Ability to comprehend, deconstruct, and optimize complex operational workflows.
- Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.
- Ability to engage directly with and provide well-supported recommendations to leadership.
Responsibilities:
- Partner with field-based team to ensure optimal integration of clonoSEQ testing into the medical practice.
- Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
- Manage internal process for addressing institution-specific onboarding requirements.
- Develop custom workflows and provide training to key ordering personnel.
- Ensure accurate and timely reporting of information related to new prospects.
- Serve as customer liaison for priority internal initiatives requiring customer engagement.
- Educate customers on new support offerings to maximize brand performance.
- Provide analytic support and business context to identify and drive critical growth initiatives.
- Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
- Act as a liaison between the customer and many of the company’s internal departments including Medical Affairs, Marketing, Reimbursement, Legal and Software.
- Contribute to a culture of success and ongoing business and goal achievement.
- All other duties as assigned
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 7 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.