Chief of Staff - Customer Experience (Remote-US)

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Requirements:

• Bachelor’s degree required; MBA or equivalent preferred.
• 8 years of experience in product development, management consulting, or operational leadership, ideally in healthcare tech.
• Proven capability to work with executives and manage high-stakes projects.
• Strong understanding of project management principles and methodologies.
• Exceptional communication and organizational skills.

Responsibilities:

• Collaborate with the CCO and leaders to develop and monitor the Customer Experience strategy.
• Oversee and manage cross-functional projects to align with company goals.
• Establish organizational cadence by leading meetings and tracking action items.
• Serve as a liaison between Customer Experience and other departments for alignment.
• Lead critical initiatives requiring cross-functional coordination.