Director, Configuration Operations

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Requirements:

• Doctoral Degree in Pharmacy.
• Current/Active Pharmacy License.
• 10+ years of experience in pharmacy benefit management and external regulator guidelines.
• Experience in a leadership role overseeing teams and their development.
• Ability to prioritize and manage multiple projects without missing deadlines.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities:

• Oversee configuration operations teams, providing strategic direction and mentorship.
• Establish and maintain long-term relationships with key clients.
• Conduct high-level data analysis and present strategic recommendations.
• Lead communication strategies for configuration options and client reporting.
• Collaborate with internal departments for service delivery.
• Conduct gap analysis for client requirements and provide insights.
• Lead training programs on configuration tools for teams and clients.
• Oversee post-implementation activities and ensure client satisfaction.
• Propose enhancements for configuration processes and efficiency.
• Lead UAT testing for product enhancements and ensure configuration validation.
• Monitor team performance and manage quality standards.