Senior Manager, Customer Support Quality Operations

View full description

Requirements:

• Bachelor’s degree in relevant field or equivalent experience
• 5+ years of senior management experience in customer service
• Deep understanding of QA systems and continuous improvement practices
• Strong leader with analytical and communication skills

Responsibilities:

• Oversee administration, quality assurance, and training functions
• Design and implement training and quality assurance programs
• Evaluate training effectiveness and identify skill gaps
• Collaborate with leadership to align training with business goals
• Leverage technology to streamline operations