Partner Customer Success Manager - Mexico

View full description

Requirements:

• Minimum 2 years of customer-facing experience at a SaaS company.
• Technical acumen in IT fields such as User Access Management, security, and system administration preferred.
• Strong organizational skills to manage multiple tasks.
• Excellent verbal and written communication skills in a technical environment.
• Learning mindset and problem-solving capabilities.
• Bachelor’s degree or equivalent experience desired.

Responsibilities:

• Partner closely with Channel Managers and various support teams to enhance partner experience.
• Oversee customer onboarding with key stakeholders to achieve IT objectives.
• Act as a trusted advisor, promoting product adoption and identifying expansion opportunities.
• Serve as the primary contact for partner needs and troubleshoot issues.
• Collaborate with Partner Account Managers for joint strategic planning.