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Customer Success Engineer

Posted 5 days agoViewed

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🏢 Company: FormAssembly Inc.

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🔍 Frontend Cloud / Web Development

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  • Available to work within a weekend and on-call rota.

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  • Troubleshooting customer issues alongside our engineering team.
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  • Specializing in a few product areas and owning that within the team.
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🔥 Customer Success Engineer- Phoenix
Posted 9 days ago

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🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D over 2 years agoReal TimeBig DataInformation TechnologySoftware

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  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
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🔥 Customer Success Engineer
Posted 10 days ago

📍 Atlanta, GA, New York, NY, D.C. Metro, Chicago, IL, Dallas, TX, L.A. CA, S.F., CA, Seattle, WA

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💸 150000.0 - 210000.0 USD per year

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  • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.
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  • Strong understanding of cybersecurity technologies such as SIEMs, Data Lakes, and Threat Intel Platforms.
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  • Monitor customer health metrics and conduct regular check-ins to assess solution performance.
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🔥 Customer Success Engineer
Posted 10 days ago

🧭 Full-Time

💸 115000.0 - 135000.0 USD per year

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  • Bachelor's degree preferred, with Education or EdTech experience being a plus.
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  • Self-directed and proactive approach to driving escalations to resolution.
  • Familiarity with ticketing and CRM tools and experience within Agile development methodologies.

  • Own and drive escalated technical issues to resolution, collaborating with Product Management, Product Development, QA, and Support teams.
  • Monitor, prioritize, and advocate for escalated JIRA issues, ensuring timely and high-quality outcomes.
  • Coordinate internal communications on crucial support cases while keeping the front-facing contacts for the customer informed.
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  • Maintain deep knowledge of the product ecosystem to effectively diagnose and resolve escalated issues.
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Posted 10 days ago
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🔥 Customer Success Engineer- Phoenix
Posted 11 days ago

📍 Phoenix

🧭 Full-Time

💸 91200.0 - 155000.0 USD per year

🔍 Data solutions for IT and Security

  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
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  • Proven ability to drive continuous product value through developing new use-cases.
  • Quick learner with good technical and problem-solving skills.
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  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
  • Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
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Posted 11 days ago
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Posted 15 days ago

📍 Japan

🔍 Cybersecurity, Cloud Security

  • 4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
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  • Ability to understand technology at both high and low levels and translate it to business implications.
  • Ability to translate technical adoption gaps to clear actions for the customer tied to Value Realization.
  • Strong written and verbal communication skills in English and Japanese.

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🔥 Customer Success Engineer
Posted about 1 month ago

📍 United States

💸 65000.0 - 110000.0 USD per year

🔍 Cloud Security

🏢 Company: Britive👥 51-100💰 $20,500,000 Series B almost 2 years agoCloud SecurityCyber SecurityIdentity ManagementSoftware

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  • Experience in the Cybersecurity industry, IAM/PAM domain, and tools.
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  • Experience with customer helpdesk solutions like Zendesk and project management solutions like Monday.com, JIRA/Confluence.
  • Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.
  • Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform, and Python.
  • Strong client-facing and communication skills.
  • Resourceful, self-learner, and problem solver.

  • Advise customers with prescribed best practices and guide on successful deployments.
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  • Replicate reported issues and identify corrective actions.
  • Contribute to the knowledge base and product best practices guides.
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🔥 Customer Success Engineer
Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 Cloud Computing

🏢 Company: DigitalOcean👥 1001-5000💰 $34,913,641 Post-IPO Equity over 3 years ago🫂 Last layoff almost 2 years agoVirtualizationDevOpsWeb HostingCloud ComputingSaaS

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  • Passionate about technology and customer support.
  • Strong identity with our brand and team culture.
  • Strong analytical skills and pattern recognition.
  • Prior experience in similar environments in Customer Success or Solutions Architecture roles.
  • Strong communication skills to explain technical concepts clearly.
  • Desire to optimize team performance, balance multiple priorities, and set appropriate expectations.
  • Technological proficiency in Linux, networking, storage, virtualization, and database engines.

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  • Troubleshoot application and product issues.
  • Quickly learn DigitalOcean systems and adapt to rapid changes.
  • Work collaboratively and independently within a team setting.
  • Identify, communicate, and document process and policy improvements.
  • Manage incidents and escalate issues as needed.
  • Help combat fraud and abuse on the platform.
  • Collaborate with other teams to improve the customer's experience.
  • Help architect high availability solutions for fast-growing and new customers.

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Posted about 1 month ago
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🔥 Customer Success Engineer- SC Training- Remote in Texas
Posted about 1 month ago

📍 Texas

🔍 Software as a Service (SaaS)

  • Demonstrate a strong interest in technology.
  • Possess technical skills.
  • Exhibit a collaborative and customer-centric approach.

  • Partner with the engineering and customer success team to establish a new framework for training-related integrations.
  • Focus on both new and existing enterprise customers.
  • Build strong relationships with team and customers.
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Posted about 1 month ago
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🔥 Customer Success Engineer (US based, remote)
Posted about 1 month ago

📍 Ohio, Arizona, South Carolina, Michigan, Oklahoma

🔍 Data-centric cybersecurity

🏢 Company: Fortanix👥 101-250💰 $90,000,000 Series C over 2 years agoComputerSecuritySaaSCyber Security

  • Hands-on 8+ years of recent Customer Success Engineer or Professional Services experience implementing an enterprise technology platform.
  • Excellent communication skills, both written and verbal.
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  • Ability to work in a highly fast-paced, rapid growth environment.
  • Fundamental understanding of networking and TCP/IP.
  • Knowledge of databases (MSSQL, Oracle, Snowflake, MySQL, etc.), storage, virtualization, containers, and network load balancers.
  • Experience designing resilient architectures.
  • Ability to produce technical documentation.
  • Advanced knowledge of encryption and key management.
  • Intermediate knowledge of scripting languages.

  • Lead business and technical design workshops with customers.
  • Design, Configure and Implement our platform.
  • Drive product adoption, usage and account expansion.
  • Ensure customers are wildly successful and renewing and referenceable.
  • Be the voice of the customer with engineering, product management, and the rest of the company.
  • Support the sales cycle.
  • Travel might be required.

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Posted about 1 month ago
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