Customer Success Engineer (US based, remote)

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Requirements:

• Hands-on 8+ years of recent Customer Success Engineer or Professional Services experience implementing an enterprise technology platform.
• Excellent communication skills, both written and verbal.
• Strong technical skills with preferred experience in Linux, Kubernetes, Docker, Python, and encryption technologies like HSM, KMIP, PKI, JCE.
• Ability to work in a highly fast-paced, rapid growth environment.
• Fundamental understanding of networking and TCP/IP.
• Knowledge of databases (MSSQL, Oracle, Snowflake, MySQL, etc.), storage, virtualization, containers, and network load balancers.
• Experience designing resilient architectures.
• Ability to produce technical documentation.
• Advanced knowledge of encryption and key management.
• Intermediate knowledge of scripting languages.

Responsibilities:

• Lead business and technical design workshops with customers.
• Design, Configure and Implement our platform.
• Drive product adoption, usage and account expansion.
• Ensure customers are wildly successful and renewing and referenceable.
• Be the voice of the customer with engineering, product management, and the rest of the company.
• Support the sales cycle.
• Travel might be required.