Customer Success Engineer

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Requirements:

• 4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
• Ability to frame and simplify content for various audiences: technical, management, executive.
• Ability to understand technology at both high and low levels and translate it to business implications.
• Ability to translate technical adoption gaps to clear actions for the customer tied to Value Realization.
• Strong written and verbal communication skills in English and Japanese.

Responsibilities:

• Working collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
• Engaging with customers through workshops and providing technical recommendations to increase their Value Realisation.
• Presenting at Customer User Groups on best practices, experiences, and recommendations around ZS technology.
• Delivering internal technical sessions to Customer Success Managers to help drive adoption at scale.
• Working cross-functionally with Customer Success, Product, Engineering, and Support teams.