Customer Success Engineer- Phoenix

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Requirements:

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• A customer-first mindset with great communication and relationship management skills.
• Proven track record working with large complex enterprises and developing relationships in a high growth environment.
• Experience with Observability, Logs, Metrics, IT Operations, and Security.
• Proven ability to drive continuous product value through developing new use-cases.
• Quick learner with good technical and problem-solving skills.
• Willingness to travel as needed (up to 25%).

Responsibilities:

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• Keep your finger on the pulse of your customers, including use case initiatives, troubleshooting, and certification progress.
• Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams.
• Inspire, mentor, and coach team members as part of the Customer Experience organization.