Customer Success Engineer

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Requirements:

• Strong background in cloud technology and Linux systems.
• Passionate about technology and customer support.
• Strong identity with our brand and team culture.
• Strong analytical skills and pattern recognition.
• Prior experience in similar environments in Customer Success or Solutions Architecture roles.
• Strong communication skills to explain technical concepts clearly.
• Desire to optimize team performance, balance multiple priorities, and set appropriate expectations.
• Technological proficiency in Linux, networking, storage, virtualization, and database engines.

Responsibilities:

• Respond to technical and product questions generated by our customers through various channels.
• Troubleshoot application and product issues.
• Quickly learn DigitalOcean systems and adapt to rapid changes.
• Work collaboratively and independently within a team setting.
• Identify, communicate, and document process and policy improvements.
• Manage incidents and escalate issues as needed.
• Help combat fraud and abuse on the platform.
• Collaborate with other teams to improve the customer's experience.
• Help architect high availability solutions for fast-growing and new customers.