Bilingual Care Coordinator / Chronic Care Management - Medical Assistant (Remote)

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Requirements:

• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) is required.
• A minimum of 2 years of experience working in a healthcare setting is required.
• Ability to work Monday - Friday, 9:00 am - 6:00 pm EST, and rotating holiday shifts is required.
• 2+ years experience with PCP office and/or experience working with a health plan and coordinating services and care for members is required.
• Knowledge and understanding of medical terminology is required.
• Experience communicating with patients via phone/telehealth is required.
• Knowledge and understanding of chronic care management processes is required.
• A customer service mindset for both internal and external customers is required.
• Medical Assistant and/or Medical Scribe Certification is required.
• Strong proficiency in computer software navigation, data entry, and data cleansing.
• Fundamental knowledge of Google Docs, Sheets, Slides or similar.
• Demonstrated ability to work effectively as a member of an interdisciplinary team.
• Good judgment and decision-making skills.

Responsibilities:

• Assist the team in coordinating the care of members enrolled in Medicare's chronic care management program.
• Perform periodic telephonic outreach calls to members, caregivers, and care team members as directed.
• Document interactions in the appropriate platform to ensure compliance.
• Collaborate with the supervising provider and staff to conduct outreach, assessment, and service planning.
• Coordinate care for members of the chronic care management program.
• Provide administrative support including data entry within operating dashboards and workflow platforms.