Management Portal

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Requirements:

• Familiarity with interpreter management systems.
• Experience using reporting tools to analyze calling data.
• Knowledge of vendor management processes.

Responsibilities:

• Access is looking to allow other LSP's and BPOs to use the management portal for managing interpreters and call volume.
• Portal features include interpreter or caller utilization, clock in/out capabilities, and reporting features for deeper analysis of calling data.
• Create vendor access for other BPOs within the system.
• The portal can be white-labeled for both Over the Phone and Video Calling.
• Manage teams effectively with custom phone numbers and a star rating system for client feedback post-call.