Client Experience Manager

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Requirements:

• 4+ years of experience in a customer experience or client success role.
• Experience with midsize or larger clients.
• Familiarity with Direct Retailers like Target, Amazon, Kroger, and/or CPG.
• Proficiency in CRM systems (preferably Hubspot) and project management platforms (like Asana, Intercom).
• Strong emphasis on proactive service and track record in addressing client needs.
• Excellent written and verbal communication skills.
• Relevant technical skills including SaaS products, Slack, G Suite, and CRM systems.
• Ability to analyze and report data clearly.

Responsibilities:

• Develop and maintain close relationships with clients to exceed their expectations.
• Contact approximately 30 client accounts regularly via email, phone, and Zoom.
• Manage the client journey post-sales, ensuring retention and engagement with services.
• Provide detailed account management and proactive support for excellent client experience.
• Collaborate with internal departments to fulfill client requests and business goals.
• Identify and execute additional value-added services for clients.