Business Analyst

Posted 9 days agoViewed

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📍 Location: United States

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: Federal software solutions

🏢 Company: Oddball👥 1-50 Computer Vision

🪄 Skills: AgileSharePointDocumentationWritingTechnical supportCustomer supportConfluence

Requirements:

Experience in a customer support environment in a technical role.
Ability to create training materials for end users and helpdesk staff.
Experience developing a self-service knowledge base on SharePoint.
Familiarity with collaboration tools such as Confluence and SharePoint.
Strong strategic thinking and communication skills for both technical and non-technical audiences.
Experience writing onboarding materials and standard operating procedures (SOPs).
A consultant mindset focused on client and user needs.
Experience in Agile development environments.

Responsibilities:

Working closely with engineering and product development teams.
Facilitating positive inbound and outbound communications with customers.
Handling incoming customer requests for information or assistance.
Conducting outgoing communication to prospective customers to provide insight about the platform.
Configuring technical tasks for customers.
Creating training materials for end users and helpdesk staff.
Developing a self-service knowledge base with troubleshooting guides.

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Business Analyst

Requirements:

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