A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers.
A strong communicator capable of working directly with client stakeholders.
Skilled in relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management.
An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing both traditional (waterfall) and agile project methodologies.
Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework.
Passionate about doing the right thing.
Willing to travel up to 20% of the time.
Responsibilities:
Work with client stakeholders and other team members to gather requirements and translate them for technical delivery.
Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration.
Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed.
Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information.
Develop a keen understanding of the solutions we implement and our customer’s business.