Healthcare Virtual Assistant - PH (affiliate job post)

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Requirements:

• Bachelor's degree in medical fields or the pharmaceutical-related industry.
• At least 1-year experience as a Medical Virtual Assistant.
• Excellent English communication skills (At least C1 level).
• Solid understanding of medical terminologies and practices.
• Proficient in EHR/EMR systems and able to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.
• Strong interpersonal skills.
• Solid organizational and time management skills with attention to detail.
• Tech-savvy and familiar with current technologies such as desktop sharing, cloud services, and VoIP.
• Able to work on a graveyard shift.

Responsibilities:

• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries.
• Respond to incoming patient inquiries and direct them to appropriate healthcare professionals.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance and confidentiality of patient information.
• Coordinate the sending of medical records to healthcare professionals as directed.
• Perform ad hoc tasks as needed.