Customer Service Representative

Posted 2024-11-20

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💎 Seniority level: Proven experience in a customer service or client support role

📍 Location: The Philippines

🔍 Industry: Fintech

🏢 Company: Fresh Prints

🗣️ Languages: English

⏳ Experience: Proven experience in a customer service or client support role

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Proven experience in a customer service or client support role, ideally in fintech, payments, or with small businesses.
Strong written communication is critical, as 95% of this role involves writing.
Ability to identify gaps, execute solutions independently, and improve processes.
Strong problem-solving skills with a proactive approach.
Comfortable using CRM tools and customer support software.
Ability to multitask and manage time efficiently.
Flexibility to work shifts, including evenings or weekends if required.

Responsibilities:

Manage inbound customer questions and support tickets via email, chat, and phone.
Guide new customers through the onboarding process with tailored assistance.
Own and maintain the Nickel Help Center.
Update user guides and create new resources to ensure support content is accurate.
Monitor support interactions to identify common questions/issues.
Track and report on key customer support metrics to inform improvements.

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Customer Service Representative

Requirements:

Responsibilities:

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