Customer Service Representative

Posted 2024-09-20

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💎 Seniority level: Previous experience in customer service roles preferred

📍 Location: Philippines

🔍 Industry: Customer Service

🏢 Company: CrewBloom

🗣️ Languages: English

⏳ Experience: Previous experience in customer service roles preferred

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

Previous experience in customer service roles preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work efficiently in a fast-paced environment.
Proficiency in CRM systems and basic technical troubleshooting.
Flexibility to adapt to evolving responsibilities and priorities.
Customer-centric mindset with a commitment to delivering exceptional service.

Responsibilities:

Maintain documentation in the CRM system and resolve help desk tickets.
Provide customer assistance via live chat and email.
Handle inquiries, cancellations, and course feedback.
Assist with onboarding and monitor subscription renewals.
Contribute to special projects and maintain customer service standards.

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Customer Service Representative

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