29394300557 - Customer Service Representative

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Requirements:

• At least 3 years of experience in a customer service or related role.
• Experience working with international clients is an advantage.
• Exceptional verbal and written communication skills in English.
• Strong listening skills with the ability to address client needs empathetically.
• Proficiency with customer service tools and CRM systems.
• Ability to adapt quickly to new technologies.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks effectively and perform under pressure.
• Positive attitude, strong communication skills, and a team-oriented mindset.

Responsibilities:

• Handle client inquiries and concerns via phone, email, or chat.
• Provide clear, concise, and accurate information about the company's services and policies.
• Act as a liaison between clients and internal teams to ensure seamless communication.
• Address client issues with professionalism and efficiency.
• Escalate unresolved or complex issues to appropriate departments and follow up on resolutions.
• Maintain and update client records in the CRM system.
• Prepare reports on customer feedback, inquiries, and trends to support continuous improvement.
• Foster positive relationships with clients to enhance satisfaction and loyalty.
• Proactively provide solutions and suggestions to improve client experiences.