Customer Service Representative Virtual Assistant

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Requirements:

• Minimum of 1-2 years of experience in a customer service handling role via chat, email, and calls.
• Experience working in the ecommerce industry.
• Excellent written and verbal communication skills in English.
• Strong technical skills, including proficiency in ChatGPT, Google Translator, and ticketing software.
• Ability to effectively resolve customer issues and provide solutions.
• Excellent time management and organizational skills.
• Positive and customer-oriented attitude.
• Ability to work independently and as part of a team.

Responsibilities:

• Handle customer inquiries and resolve issues effectively through various channels (chat, email, phone).
• Provide accurate and helpful information regarding products and services.
• Efficiently process customer orders, returns, and exchanges.
• Maintain and update customer accounts to ensure accurate information.
• Troubleshoot customer problems and provide timely solutions.
• Utilize ticketing software to track and manage customer interactions.
• Stay up-to-date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative team environment.