ApplyCustomer Retention Specialist - (Pacific Time Hours)
Posted 4 months agoViewed
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💎 Seniority level: Entry, 1+ year
📍 Location: United States, Pacific Time, NOT STATED
💸 Salary: 23 USD per hour
🔍 Industry: Pet insurance
🗣️ Languages: English, French, Spanish
⏳ Experience: 1+ year
🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingAdaptabilityEmpathy
Requirements:
- 1+ year of successful customer retention experience in a fast-paced call center.
- 1+ year of customer service experience.
- Proven ability to implement retention strategies.
- Experience using and learning complex computer systems.
- Fluency in French or Spanish is a plus.
Responsibilities:
- Provide exceptional customer experience for members requesting to cancel their policy via inbound calls.
- Genuinely listen, investigate, and determine ways to retain members.
- Handle emotionally charged situations with empathy, reflecting Trupanion's values.
- Utilize multiple systems concurrently and adapt quickly to procedural changes.
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