Support Analyst

Posted 2024-11-14

View full description

💎 Seniority level: Entry

📍 Location: United States of America

💸 Salary: 65000 - 75000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Arine

🗣️ Languages: English

🪄 Skills: JiraCollaborationProblem SolvingCustomer serviceAttention to detailDocumentation

Requirements:

Excellent customer service skills required.
Experience working with ticketing systems, particularly Freshdesk and JIRA.
Strong technical troubleshooting skills in multiple technology environments.
Familiarity with high-performing clinical pharmacy programs.
Ability to manage multiple projects under tight deadlines.
Demonstrated ability to own work and follow it through to completion.
Excellent collaboration, attention to detail, problem-solving, and investigative skills.
Ability to work independently with limited supervision.
Eagerness to learn new skills in a fast-paced environment.

Responsibilities:

Respond to support emails and user requests from internal and external system users.
Log all Help Desk queries to the Help Desk application, assign open queries, and follow up until resolution.
Assist with login issues and troubleshoot usage difficulties.
Perform basic internet browser troubleshooting.
Interact with customers and internal team members.
Document detected/suspected software bugs with reproduction steps.
Assist with training new team members and handle other duties as needed.

Apply

Related Jobs

Apply

🔥 Valuations Support Analyst

Posted 2024-11-15

📍 Texas, Georgia, Florida, Colorado, Arizona, Oregon, Washington

🧭 Contract

🔍 Real estate

🏢 Company: Homeward

1+ years of US residential real estate valuations experience
Proficient with comparative market analysis and residential real estate investment analysis
Excellent analytical skills, judgment, and attention to detail
Ability to work independently while coordinating with multiple departments
Strong verbal and written communication skills
Proficiency in GSuite, Salesforce, and Slack (a plus)

Conducting residential real estate valuations within established turn times and accuracy thresholds
Coordinating with vendors that provide key valuations data and analytics
Collaborating with operations and sales teams to ensure a high-quality customer experience
Identifying risk factors associated with a property and quantifying the estimated exposure
Communicating analysis and insights in a clear and concise manner

Communication SkillsAnalytical SkillsCollaborationAttention to detailWritten communication

Posted 2024-11-15

Apply

🔥 Client Support Analyst L2 - medical imaging software support

Posted 2024-11-15

📍 USA

🧭 Full-Time

🔍 Medical imaging software

3+ years of work experience in Windows administration.
Strong technical customer support skills.
Excellent knowledge of Microsoft Windows operating systems.
Excellent communication skills in English, both verbal and written.
Strong customer service skills and analytical ability.
High attention to detail and ability to work under pressure.

Respond to client issues via phone and portal.
Troubleshoot and resolve software-related incidents.
Log and document incidents in a ticketing system.
Analyze and diagnose root causes of issues.
Coordinate resolution efforts with stakeholders.
Provide excellent customer service and meet SLAs.

SQLCommunication SkillsProblem SolvingCustomer serviceLinux

Posted 2024-11-15

Apply

🔥 Senior Technical Support Analyst - Remote in Certain States

Posted 2024-11-14

📍 AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, TX, WI

🧭 Full-Time

🔍 Technical Support

🏢 Company: Working Solutions

2-5 years of end-user technical support experience or related education.
Proficiency with Microsoft Office software programs including Word, Excel, PowerPoint, and Outlook.
Advanced knowledge of troubleshooting techniques for home internet connectivity and software applications.
Ability to manage multiple tasks with great attention to detail while meeting deadlines.
Strong communication skills to effectively convey technical information to non-technical users.
Strong customer focus and analytical problem-solving skills.
Ability to use a keyboard and sit at a computer for a large portion of the work period.
Ability to work variable hours, including evenings and weekends.

Provide advanced tech support to contracted remote call center agents, non-PRO contractors, and staff.
Complete research and training to understand technologies and requirements.
Interact with Contact Center agents via chat, phone, and ticketing system.
Monitor ticketing systems and provide escalated support for unresolved issues.
Provide direct remote support for standard to advanced tech issues.
Ensure agents are utilizing secure desktop environments.
Collaborate with support team members during peak times.
Perform credential management tasks across multiple systems.
Document and publish findings for technical issues to internal teams.
Communicate status of in-progress issues via multiple channels.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Posted 2024-11-14

Apply

🔥 Card Implementations and Support Analyst

Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Fintech

🏢 Company: Nymbus, Inc.

5+ years of banking experience specializing in Debit and Credit Cards.
Experience working with Credit Unions.
Experience in card production and implementation.
Knowledge of customer service techniques and standards.
Proven ability to identify and manage efficiency gains.
Proven development and motivational skills.
Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Google Suite, and Smartsheet.
Strong verbal and written communication skills.
Effective public presentation skills.
Diligent time management and analytical skills.
Process and detail-oriented.
Ability to multitask and prioritize responsibilities independently.
Self-starter with the ability to independently seek answers.
Flexibility.

Configure and implement Credit and Debit Card functionality.
Manage Certification testing as a Subject Matter Expert.
Manage GoLive activities for Debit and Credit Cards.
Train clients on card-related items and support post-GoLive.
Document discussions and decisions.
Provide consultation during conversion and implementation.
Support client implementation issues through various communication methods.
Create and maintain process documentation.
Monitor and manage Fresh Service Tickets related to implementations.
Communicate progress and issues to management.
Assist clients remotely and on-site for data integrity.
Create and manage project plans and coordinate with third-party vendors.
Conduct root cause analysis during implementation.
Develop tools for efficiency in the conversion process.

GoCommunication SkillsAnalytical SkillsCollaborationCustomer servicePresentation skillsTime ManagementWritten communicationDocumentationCoaching

Posted 2024-11-07

Apply

🔥 Oracle Fusion SCM Application Support Analyst (US, Remote)

Posted 2024-11-07

📍 United States

💸 90000 USD per year

🔍 Information Technology

🏢 Company: Applied Value Technologies

Bachelor's in Information Technology, Computer Science or a related field preferred.
5+ years of hands-on technical experience with warehouse management, inventory and planning systems.
Familiarity with Oracle Supply Chain Management (SCM) and end-to-end processes.
3+ years of hands-on Project Management experience.
3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
Experience demonstrating understanding of business logic and process diagrams.
Experience leading teams and/or working with multiple stakeholders and leadership.
Excellent verbal and written communication skills.
Experience operating with SLAs in a client-facing role in a production environment.
Ability to work effectively as part of a team and collaborate with other departments.
Highly organized with the ability to manage multiple cases and tasks simultaneously.
Flexible to work on-call schedule on weekdays and occasionally on weekends.

Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment.
Support resolution of integration issues with the Oracle Fusion platform.
Review incidents and provide solutions based on knowledgebase, SOPs, and runbooks.
Create SQL queries to perform data analysis, troubleshoot, and fix bugs.
Run standard period close reports.
Follow up with Oracle on bugs/SRs and provide required log files.
Identify opportunities to improve system operations, including technical documentation.
Ensure issues are resolved within the agreed service level agreements (SLAs).
Participate in regular team meetings and provide feedback on service improvements.
Suggest and implement process improvements to enhance efficiency and customer satisfaction.
Participate in ongoing training and professional development opportunities.

LeadershipProject ManagementSQLData AnalysisOracleData analysisCommunication Skills

Posted 2024-11-07

Apply

🔥 Oracle Fusion SCM Business Support Analyst (US, Remote)

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Hi-tech and consumer electronics

🏢 Company: Applied Value Technologies

Bachelor’s Degree in Computer Science/Information Technology/SCM or equivalent experience.
5+ years working in managing supply chain as a business user.
5+ years hands-on experience using Oracle Supply Chain modules, preferably Oracle Fusion.
3+ years of hands-on Project Management experience.
Experience with Oracle Fusion Order Management, Inventory, GOP, Manufacturing, or PDH.
Good knowledge of end-to-end business systems processes and flows in Supply Chain management.
Intensive experience in the hi-tech industry, preferably in consumer hardware/consumer electronics.
Must have excellent SQL and reporting skills.
Excellent communication and documentation skills.
Great collaborator to work across various cross-functional teams.

Engage with Business Operations and IT teams to resolve critical system issues.
Provide support for Month End closing and Inventory Reconciliation.
Regular data collection and reporting on key system performance indicators.
Drive root cause and corrective action determination for support issues.
Facilitate support reviews with internal partners.
Drive process documentation, automation, and continuous improvement.
Follow detailed processes and workflows for support analysis.
Partner with technical resources for critical system error resolutions.
Provide application support for Oracle supply chain applications.
Assist in resolving issues related to EDI/Webservices, Order Management, Inventory, Procurement, Work Orders, and Finance.

Project ManagementSQLOracleQABusiness OperationsCommunication SkillsDocumentation

Posted 2024-11-07

Apply

🔥 Client Support Analyst

Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 59500 - 80500 USD per year

🔍 Mortgage servicing

🏢 Company: Valon

Previous experience working in a client-facing environment—preferably in the mortgage servicing space.
3+ years of experience at a mortgage servicer or financial or enterprise technology company.
Previous experience managing high-touch relationships with both internal and external clients and stakeholders.
Thorough understanding of mortgage servicing concepts.
Previous experience working with Google Suite, Looker, SQL, and FNMA Loan Quality Connect.
Previous experience working with Microsoft Excel and PowerPoint.
Previous experience working with Jira or other project management tools.
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to work independently and troubleshoot a wide array of ambiguous problems.

Serve as clients’ primary point of contact for all requests, process updates, and troubleshooting.
Monitor Valon’s Client Support inbox and coordinate across business units to address client needs according to relevant SLAs.
Respond to written and verbal client inquiries.
Document paths toward resolution to ensure efficiency in resolving similar future requests.
Update relevant materials for monthly MBR meetings with clients and internal subject matter experts.
Coordinate and manage end-to-end client onboarding processes.
Develop scalable processes and templates in anticipation of further team and client-base growth.
Manage all processes related to FNMA Loan Quality Connect.
Coordinate in-person on-sites and assist in preparing relevant diligence materials and requests ahead of time.

Problem SolvingOrganizational skills

Posted 2024-11-07

Apply

🔥 Senior Support Analyst

Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 70000 - 100000 USD per year

🔍 Healthcare technology

🏢 Company: SmarterDx

3+ years experience in technical support or customer service roles, preferably in healthcare technology or SaaS.
Experience with Jira or other ticketing systems.
Strong experience in clinical documentation improvement (CDI), healthcare information systems, or technical troubleshooting.
Excellent communication skills to explain technical concepts to non-technical users.
Strong empathy and patience with a desire to help users.
Ability to quickly learn and adapt to new technologies.
Excellent time management and prioritization skills in a remote environment.
Proactive approach in identifying and resolving potential issues.

Serve as the primary point of contact for user inquiries, providing timely and effective support via phone, email, and chat.
Build and maintain strong relationships with users, demonstrating empathy and understanding of their needs and challenges.
Troubleshoot and resolve technical issues related to the application.
Escalate complex issues to the engineering team with detailed information.
Develop and maintain support documentation including FAQs and user guides.
Collaborate with the product team for user feedback.
Monitor support metrics for continuous improvement.
Conduct training sessions and create educational materials.
Stay updated with product updates and features.

SQLJiraCommunication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-29

Apply

🔥 Application Support Analyst

Posted 2024-10-20

📍 United States

🧭 Full-Time

💸 70000 - 70000 USD per year

🔍 SaaS (Software as a Service)

🏢 Company: BillingPlatform

Bachelor's degree in Information Technology or related field, or equivalent professional experience.
Proven ability to take initiative and work independently.
Understanding of relational databases, web technologies, and API development.
Effective communication skills.
Desire to work in a fast-paced environment.
Basic knowledge of billing concepts and systems.
Ability to manage issues from report to resolution.
Passion for exceptional customer experiences and technical expertise.

Investigate issues within existing code to find potential problems.
Assist in resolving customer pain points associated with the platform.
Coordinate with internal contacts for problem resolution.
Monitor system and database feedback to prevent future issues.
Support customer service efforts and identify bugs in code.
Perform critical system maintenance tasks.
Write and execute custom code for customer requests.
Help with recruiting and hiring for the team.

SQLCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-20

Apply

🔥 Sr EMR Systems & Support Analyst

Posted 2024-10-01

📍 USA

💸 $99,500 - $124,350 per year

🔍 Genetic testing and diagnostics

Bachelor's degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
Minimum 3-5 years of direct work experience.
Minimum 1-3 years of experience dealing directly with EMR systems.
Exceptional oral and written communication skills.
Customer research and survey skills for synthesizing market needs.
Highly organized and able to manage concurrent deadlines.
Effective collaboration and influencing individuals across functional areas.
Excellent analytical and organizational skills.
Independent and team-oriented work across multiple teams.
Ability to develop, document and ensure adherence to technical standards.
Research and perform analysis to resolve complex issues.
Understand customer requirements impacting technical solutions.
Manage multiple projects with high quality deliverables.
Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
Maintain professionalism and exhibit high levels of customer service.
Proficient in Microsoft Office tools.
Understanding of clinical workflows and terminology in Healthcare IT.
Working knowledge of EMR solutions.
Strong understanding of healthcare business processes and technology.
Experience in acute care or ambulatory care settings is a plus.

Quickly develop a deep understanding of users to deliver an outstanding user experience.
Use EMR expertise to develop and reform EMR systems for quality customer service.
Drive operational excellence, meeting with stakeholders for short and long-term solutions.
Plan, lead, and execute implementations and upgrades, keeping stakeholders informed.
Solicit customer feedback to inform software development.
Participate in all phases of the system development life cycle.
Research, configure, and modify moderately complex information systems.
Document business requirements and workflows.
Design, configure, test, and maintain program/application configurations.
Coordinate testing phases of applications across implementations.
Support existing functionalities and expand to other Natera groups as needed.
Develop strong relationships with end-user communities and quickly become a subject matter expert.

LeadershipProject ManagementData AnalysisProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft Office

Posted 2024-10-01

Apply

Support Analyst

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities