Oracle Fusion SCM Application Support Analyst (US, Remote)

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Requirements:

• Bachelor's in Information Technology, Computer Science or a related field preferred.
• 5+ years of hands-on technical experience with warehouse management, inventory and planning systems.
• Familiarity with Oracle Supply Chain Management (SCM) and end-to-end processes.
• 3+ years of hands-on Project Management experience.
• 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
• Experience demonstrating understanding of business logic and process diagrams.
• Experience leading teams and/or working with multiple stakeholders and leadership.
• Excellent verbal and written communication skills.
• Experience operating with SLAs in a client-facing role in a production environment.
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Flexible to work on-call schedule on weekdays and occasionally on weekends.

Responsibilities:

• Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment.
• Support resolution of integration issues with the Oracle Fusion platform.
• Review incidents and provide solutions based on knowledgebase, SOPs, and runbooks.
• Create SQL queries to perform data analysis, troubleshoot, and fix bugs.
• Run standard period close reports.
• Follow up with Oracle on bugs/SRs and provide required log files.
• Identify opportunities to improve system operations, including technical documentation.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Participate in regular team meetings and provide feedback on service improvements.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.