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Application Support Analyst

Posted 2024-10-20

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📍 Location: United States

💸 Salary: 70000 - 70000 USD per year

🔍 Industry: SaaS (Software as a Service)

🏢 Company: BillingPlatform

🗣️ Languages: English

🪄 Skills: SQLCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Bachelor's degree in Information Technology or related field, or equivalent professional experience.
  • Proven ability to take initiative and work independently.
  • Understanding of relational databases, web technologies, and API development.
  • Effective communication skills.
  • Desire to work in a fast-paced environment.
  • Basic knowledge of billing concepts and systems.
  • Ability to manage issues from report to resolution.
  • Passion for exceptional customer experiences and technical expertise.
Responsibilities:
  • Investigate issues within existing code to find potential problems.
  • Assist in resolving customer pain points associated with the platform.
  • Coordinate with internal contacts for problem resolution.
  • Monitor system and database feedback to prevent future issues.
  • Support customer service efforts and identify bugs in code.
  • Perform critical system maintenance tasks.
  • Write and execute custom code for customer requests.
  • Help with recruiting and hiring for the team.
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LeadershipProject ManagementSQLData AnalysisOracleData analysisCommunication Skills

Posted 2024-11-07
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