Client Support Analyst L2 - medical imaging software support

View full description

Requirements:

• 3+ years of work experience in Windows administration.
• Strong technical customer support skills.
• Excellent knowledge of Microsoft Windows operating systems.
• Excellent communication skills in English, both verbal and written.
• Strong customer service skills and analytical ability.
• High attention to detail and ability to work under pressure.

Responsibilities:

• Respond to client issues via phone and portal.
• Troubleshoot and resolve software-related incidents.
• Log and document incidents in a ticketing system.
• Analyze and diagnose root causes of issues.
• Coordinate resolution efforts with stakeholders.
• Provide excellent customer service and meet SLAs.