Card Implementations and Support Analyst

View full description

Requirements:

• 5+ years of banking experience specializing in Debit and Credit Cards.
• Experience working with Credit Unions.
• Experience in card production and implementation.
• Knowledge of customer service techniques and standards.
• Proven ability to identify and manage efficiency gains.
• Proven development and motivational skills.
• Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Google Suite, and Smartsheet.
• Strong verbal and written communication skills.
• Effective public presentation skills.
• Diligent time management and analytical skills.
• Process and detail-oriented.
• Ability to multitask and prioritize responsibilities independently.
• Self-starter with the ability to independently seek answers.
• Flexibility.

Responsibilities:

• Configure and implement Credit and Debit Card functionality.
• Manage Certification testing as a Subject Matter Expert.
• Manage GoLive activities for Debit and Credit Cards.
• Train clients on card-related items and support post-GoLive.
• Document discussions and decisions.
• Provide consultation during conversion and implementation.
• Support client implementation issues through various communication methods.
• Create and maintain process documentation.
• Monitor and manage Fresh Service Tickets related to implementations.
• Communicate progress and issues to management.
• Assist clients remotely and on-site for data integrity.
• Create and manage project plans and coordinate with third-party vendors.
• Conduct root cause analysis during implementation.
• Develop tools for efficiency in the conversion process.