ApplySite Operations Director - Philippines
Posted 4 months agoViewed
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💎 Seniority level: Director
📍 Location: Philippines, Kenya, Mexico, India
🔍 Industry: Financial services
🪄 Skills: LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching
Requirements:
- Direct accountability for hiring and talent development.
- Involvement in succession planning and training.
- Management of scheduling and performance evaluations.
- Implementation of compensation strategies.
- Establishment of vendor networks for operational support.
Responsibilities:
- Oversees teams handling Collections, Customer Experience, and Shared Services operations.
- Responsible for performance, full-cycle workforce management, service quality, and budget control.
- Ensures successful execution of Collections and CX strategies, including tests, initiatives, quality assurance, and performance reporting.
- Accountable for hiring, talent development, succession planning, training, scheduling, performance evaluations, and compensation strategy implementation.
- Responsible for establishing a reliable vendor network to support operational growth.
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