Operations Specialist

Posted 3 months agoInactiveViewed

💎 Seniority level: Entry, 1-2 years

📍 Location: NY, CA, WA, MA, MST, NOT STATED

💸 Salary: 21 - 23 USD per hour

🔍 Industry: Residential mortgage market

🏢 Company: Snapdocs👥 251-500💰 $150,000,000 Series D over 3 years agoResidential PropTech Mortgage Real Estate FinTech Software

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:

High school diploma required.
A minimum of 1-2 years of related customer service experience.
Strong written and verbal communication skills.
Ability to learn new computer system applications.

Responsibilities:

Performs tasks required to schedule notaries for in-person signing appointments, managing communication between parties.
Resolves common issues during transactions and escalates when necessary.
Makes outbound phone calls for time-sensitive situations.
Performs quality control activities to ensure signings meet expected touchpoints.
Assists with post close quality reviews and reports errors for resolution.
Completes special projects as requested by their manager.

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