Behavioral Operations Specialist

Posted 4 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: Cerebral👥 1001-5000💰 $300,000,000 Series C about 3 years ago🫂 Last layoff almost 2 years agoTelehealth Mental Health mHealth Medical Wellness Health Care

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisPeople ManagementHR ManagementJiraOperations ManagementCommunication SkillsProblem SolvingComplianceTrainingProcess improvement

Requirements:

Bachelor’s degree and 3+ years healthcare operations management experience
Staff management preferred, specifically experience with 1099 independent contractor workforce
Experience managing the onboarding, training, and ongoing development of direct reports
Excellent communication skills including clear written communication. Ability to effectively coordinate with cross-functional teams (recruiting, HR, IT, etc.)
Root cause oriented, you are eager to understand issues, problem-solve and implement solutions
Strong emotional intelligence, ability to adapt leadership style to individual needs of team members, maintaining high morale across diverse teams
Experience with data analysis and developing data-driven recommendations to drive operational strategy and decisions
Detail-oriented multitasker, you are able to effectively prioritize multiple tasks
Experience working in a fast-paced or startup environment
Proficiency in Google Suite required
Experience with Airtable, JIRA, and Looker preferred

Responsibilities:

Onboard, train and support day-to-day operations of the Therapy and Care Counselor teams
Ensure compliance with Therapy team policies and procedures
Support day-to-day Therapy questions related to processes and expectations
Address operational issues as they arise, and collaborate with other members of the Clinical Operations team to problem solve as needed
Monitor KPIs and address deficiencies

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