Community Manager- Sat-Sun- Freelance

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Requirements:

• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Experience working with social listening tools and content publishing tools
• Experience with Sprinklr a plus

Responsibilities:

• Setting and implementing social media and communication campaigns to align with marketing strategies
• Understanding and implementing the brand pov while confidently responding and connecting with followers
• Being proactive and seeking out new and unique opportunities for the brand to connect with customers and creators
• Working with the creative team to provide engaging text, image and video content for social media accounts
• Monitoring and reporting on feedback and online reviews
• Coordinating with relevant departments and teams to ensure brand consistency
• Liaising with brand departments to stay updated on new products and features
• Building and managing relationships with stakeholders both internally and externally
• Stay up-to-date with digital technology trends
• Experience launching initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)