Klantenservice medewerker voor grote fabrikant in huishoudelijke middelen

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💎 Seniority level: Entry, 1 year

📍 Location: Greece

💸 Salary: 1300 - 1430 EUR per month

🔍 Industry: Household appliances

🏢 Company: DailyStaffWorks Belgium

🗣️ Languages: Dutch, English

⏳ Experience: 1 year

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsEmpathyTechnical support

Requirements:

Minimum 1 year of experience in customer service.
High fluency in Dutch (C2 level).
Good communication skills in English (C1 level).
Confident, flexible, and empathetic.
Positive attitude with a friendly approach.
Good endurance to remain calm and professional.
Organized and methodical thinking.
Experience in technical support is a plus.
Basic skills in working with CRM tools like SAP.
Experience in the household or commercial appliance industry is a plus.
Comfortable using basic technology tools.

Responsibilities:

Communicate via email, chat, and phone to address product or service issues.
Advise customers on the proper use of their electrical devices.
Efficiently handle customer complaints, clarify their needs, and identify problem causes.
Accelerate and follow up on corrective measures and/or adjustments.
Assist with processing refunds or exchanges.
Arrange order placements.