ApplySenior Salesforce Business Analyst
Posted 2 months agoViewed
View full description
💎 Seniority level: Senior, 5+ years with Salesforce and 3+ years with Gainsight
📍 Location: California, New York State, Washington State, Colorado
💸 Salary: 121600 - 152000 USD per year
🔍 Industry: Digital health
⏳ Experience: 5+ years with Salesforce and 3+ years with Gainsight
🪄 Skills: Data AnalysisSalesforceStrategyAnalytical SkillsCollaboration
Requirements:
- Bachelor’s degree in Information Technology, Business, Marketing, or a related field.
- 5+ years of experience with Salesforce administration and development.
- 3+ years of experience with Gainsight in a B2C environment.
- Salesforce certifications and Gainsight Administrator certification highly desirable.
- Strong understanding of customer experience and B2C marketing principles.
- Proven ability in data analysis, process automation, and solution optimization.
- Exceptional analytical skills with a track record of actionable insights.
- Strong communication and interpersonal skills.
Responsibilities:
- Lead the design and implementation of Salesforce and Gainsight solutions to optimize customer journeys.
- Oversee customization of Salesforce and Gainsight to meet team needs.
- Ensure integration and data governance across platforms for accurate customer insights.
- Support analytics and reporting to measure engagement effectiveness.
- Troubleshoot user requests and provide training on Salesforce and Gainsight.
- Drive continuous improvement by staying updated on industry trends.
Apply