Customer Support Representative (German Speaking)

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Requirements:

• Excellent German language skills (verbal and written).
• Ability to solve problems effectively.
• Perfect communication skills to interact with customers.
• Attention to detail in handling inquiries.
• Ability to adapt quickly and learn new processes.

Responsibilities:

• Handle customer support inquiries via phone, email, or chat.
• Provide support in various areas such as technical issues, logistical problems, and payments.
• Build customer trust through empathetic and personalized conversations.
• Strive for first-call resolution and take true ownership of customer needs and issues.
• Offer support and solutions to customers in accordance with the company’s customer service policies.