Oracle Utilities Consultant - C2H - 100 Remote (Onshore to Canada)

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Requirements:

• Strong CC&B and CCS Functional and Technical expertise.
• 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing (CC&B) 2.6 application (2.7 a plus).
• Extensive knowledge & experience on CC&B Java.
• Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc.
• Good knowledge on XAI/XSLT/XPath.
• Responsible for the technical design and development including analysis, configuration and troubleshooting issues arising in CC&B application.
• Good techno-functional knowledge of Oracle CC&B.
• Good knowledge on OUAF framework.
• Experience on PL/SQL development.
• Minimum 3 years' Java experience.
• Good understanding of CCB specific Java including Oracle Utilities SDK, Eclipse 3.7 and Hibernate Query Language, with experience writing high performance, multi-threaded, critical Java application extensions.
• Should have broad functional knowledge of CC&B in at least 2-3 core functional areas (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB Configuration.

Responsibilities:

• Managing a support ticket system.
• Providing support to the business users including incident and problem management.
• Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders.
• Maintaining and implementing configuration changes to Oracle CCS.
• Monitoring system alerts and integration performance.
• Maintaining and updating relevant system and training documentation and providing training to the business on changes.
• Maintaining Oracle and BI Publisher reporting, developing new reports, updating dashboard.
• Supporting the workgroup with utility industry knowledge.
• Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement.
• Assess and build and/or update ‘RUN’ processes as needed.
• Collaborate with other teams internally as needed to determine the resolution.
• Contribute to customer knowledgebase.
• Other duties as assigned and determined by the Product Support Manager/Lead.