- Defining the vision and scope of future services, ensuring alignment with user needs and improvements to traceability quality
- Developing end-to-end customer journeys, outlining how different user groups will interact with the multi-species system
- Translating service propositions into clear personas, user needs, and user stories to support design and delivery
- Creating and maintaining a service blueprint, release roadmap, and a single prioritised backlog of work
- Ensuring alignment of the service blueprint with the overarching LI blueprint, working collaboratively with other Product Owners and the COO
- Identifying and defining all third-party touchpoints, ensuring effective integration across service components
- Driving efficiency improvements within the target service model
- Collaborating closely with technical and data teams to define and deliver service dependencies
- Working with other service teams to ensure seamless delivery within a wider multi-species ecosystem
- Partnering with test and transition teams to ensure well-planned and successfully executed releases
- Supporting the wider team in identifying and managing change, risks, assumptions, issues, decisions, and dependencies
Project ManagementNegotiationStakeholder management