- Providing timely and efficient break-fix support to resolve system issues and minimise downtime in line with Service Level Agreements including out-of-hours.
- Monitoring system performance, availability, and capacity, performing infrastructure and code optimisation to ensure efficiency and reliability.
- Providing 3rd line support for the Azure customer identity and integration services and address escalated issues while coordinating with internal teams to maintain service uptime.
- Implementing real-time monitoring tools for applications and under lying infrastructure.
- Setting up proactive alerts and developing incident response procedures to identify, respond to, and resolve incidents efficiently.
- Monitoring system health and providing timely feedback on performance and potential risks to service availability.
- Conducting regular vulnerability assessments, enforce security policies, and ensure patching and system hardening measures are applied.
- Adhering to corporate Information Security Policies, Azure Security Benchmark, and CIS controls.
- Supporting development teams with technical guidance, ensuring robust and secure applications or services.
- Collaborating on new projects and enhancements to ensure customer identity and integration requirements are met.
C#AzureAzure DevOps