Technical Support Specialist Jobs

Discover remote technical support specialist opportunities worldwide. We've gathered the top positions to help you advance your career.

Technical Support Specialist
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πŸ“ Philippines

🏒 Company: SuperStaffπŸ‘₯ 501-1000Service IndustryCall Center

  • 1-2 years working in a tech support role preferred.
  • Experience troubleshooting Microsoft's currently supported desktop operating systems and hardware.
  • Basic level of technical knowledge in installation, setup, maintenance, and troubleshooting support services for desktops, laptops, and tablets.
  • Excellent customer service and effective communication skills.
  • Receive incoming reports of issues and create tickets accordingly.
  • Identify, diagnose, and resolve IT problems.
  • Create and maintain documentation for troubleshooting resolutions through the help desk management system.
  • Installation/support of Microsoft PC systems and business applications.
  • Collaborate closely with other teams inside the IT team.
  • Provide knowledge and support regarding best practices and system questions.

JiraMicrosoft OfficeTroubleshootingTechnical support

Posted 2 days ago
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πŸ“ Mexico

🧭 Full-Time

πŸ” Internet of Things (IoT)

  • Bachelor’s degree or higher in a technical discipline such as computer science or engineering
  • 1-3 years of experience in a technical product support role
  • Technical know-how - comfortable interfacing with engineers and translating technical concepts
  • Interest and ability to work in a fast-growing environment with changing responsibilities
  • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
  • Able to work flexible hours - nights and weekends a plus
  • Respond to inbound customer requests for assistance through live channels (phone and chat)
  • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
  • Self-manage personal workload in an effective and efficient manner
  • Utilize available knowledge, tools, and resources to resolve customer issues
  • Clearly and concisely document communications with customers
  • Champion, role model, and embed the company’s cultural principles

Cloud ComputingTroubleshootingTechnical supportSaaS

Posted 6 days ago
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πŸ“ Romania

🧭 Full-Time

πŸ” Localization and translation technology

🏒 Company: SmartlingπŸ‘₯ 101-250πŸ’° $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network

  • Third-level technical education via degree or certification.
  • Demonstrated experience in a B2B customer support role.
  • Ability to make quick and accurate resolutions.
  • Ability to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and affinity for solving problems.
  • Capacity to empathize with users.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX, and HTTP.
  • Experience troubleshooting web applications and technology.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools like Chrome Developer Tools.
  • A home office setup conducive for remote work.
  • Provide best-in-class technical support via email.
  • Handle phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using specific tools.
  • Direct users to relevant product documentation and resources.
  • Identify gaps in resources and documentation for future support.
  • Collaborate across teams to solve problems.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportDebugging

Posted 8 days ago
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πŸ“ Ireland

🧭 Full-Time

πŸ” Localization and Translation

🏒 Company: SmartlingπŸ‘₯ 101-250πŸ’° $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network

  • Third-level technical education via degree or certification.
  • Experience in a B2B customer support role.
  • Ability to make quick and accurate decisions.
  • Ability to explain complex problems simply.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and problem-solving affinity.
  • Empathy with users to demonstrate care.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX and HTTP.
  • Experience troubleshooting web applications.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues.
  • Direct users to relevant product documentation.
  • Identify gaps in resources for future issue deflection.
  • Collaborate with Customer Success, Engineering and Product teams.
  • Plan, organize, and prioritize work.
  • Advocate for product improvements.
  • Contribute to process and service quality improvements.

HTMLCSSJavascriptNginxRESTful APIsTroubleshooting

Posted 8 days ago
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πŸ“ United States

πŸ” Consulting

  • Possess excellent communication and customer service skills, both written and oral.
  • Ability to explain technical challenges and solutions to a diverse audience.
  • Willingness to participate in an on-call rotation and provide after-hours support.
  • Require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
  • Prior experience working for a Managed Service Provider (MSP) is preferred.
  • Familiarity with Active Directory, File Permissions, Network setups, and User Support.
  • Knowledge of Office 365, SharePoint, and QuickBooks.
  • Provide amazing support to clients, exceeding their expectations.
  • Escalate customer support requirements with relevant information.
  • Prepare desktops, laptops, and miscellaneous hardware for customers.
  • Keep customer documentation up-to-date and accurate.
  • Deliver operational and project commitments utilizing the entire customer team.
  • Perform customer maintenance activities on behalf of the team.
  • Monitor alerts from assigned customer teams and respond appropriately.
  • Work collaboratively with team members to meet client needs.
  • Organize, prioritize, plan, and deliver work in a timely manner.

SharePointTechnical support

Posted 8 days ago
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πŸ“ Ireland

🧭 Full-Time

πŸ” Localization and translation technology

  • Third-level technical education via degree or certification.
  • Demonstrated experience working in a B2B customer support role and delivering against key support KPIs.
  • Ability to make decisions for quick and accurate resolutions.
  • Ability to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset with an affinity for problem-solving.
  • Capacity to empathize with users.
  • Knowledge of web technologies: HTML, CSS, JavaScript, AJAX, and HTTP.
  • Experience troubleshooting web applications and technology.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools like Firebug and Chrome Developer Tools.
  • A home office setup conducive for working remotely.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using various tools.
  • Direct users to relevant product documentation and resources.
  • Identify gaps in resources and documentation.
  • Collaborate with Customer Success, Engineering, and Product teams.
  • Plan, organize, and prioritize your work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptNginxAPI testingRESTful APIsTroubleshootingWordPress

Posted 8 days ago
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πŸ“ Romania

🧭 Full-Time

πŸ” Localization and translation

  • Third-level technical education via degree or certification.
  • Experience working in a B2B customer support role.
  • Ability to make decisions for quick and accurate resolutions.
  • Skills to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset with problem-solving affinity.
  • Knowledge of web technologies like HTML, CSS, JavaScript.
  • Experience troubleshooting web applications.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using various tools.
  • Direct users to relevant product documentation.
  • Identify gaps in resources and documentation.
  • Collaborate across teams to solve problems and support customers.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptNginxRESTful APIsTroubleshootingTechnical support

Posted 8 days ago
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🧭 Full-Time

πŸ’Έ 50000.0 - 55000.0 USD per year

πŸ” SaaS and Boutique Fitness

  • 3 years of related experience in a customer service role.
  • BA or BS, or equivalent experience.
  • Experience working in a startup or SaaS company.
  • Boutique Fitness Industry knowledge/experience.
  • Availability to work Monday-Friday 10am to 6.30pm EST.
  • Receive inbound questions from customers about their software product and service through a support ticketing system.
  • Document all customer interactions in applicable systems according to current policies.
  • Respond to customers by gathering information and providing the best solution or appropriate next steps.
  • Provide education to customers on best practices to get the most value from software features or additional services.
  • Escalate complex issues to higher-level support tiers and/or management following current policies.
  • Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies.
  • Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction.
Posted 11 days ago
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πŸ“ India

🧭 Full-Time

πŸ” B2B HR technology

🏒 Company: Benivo Limited

  • 3+ years in technical or customer support roles, preferably in B2B/SaaS environments.
  • Hands-on experience troubleshooting technical issues, including APIs and integrations.
  • Familiarity with payment systems and financial transaction support.
  • Proficiency in using customer support software like Zohodesk, Zendesk, or similar.
  • Basic understanding of APIs and familiarity with tools like Postman.
  • Experience working with databases, spreadsheets, and data visualization tools is a plus.
  • Hands-on experience with Jira for managing bug reports.
  • Exceptional written and verbal English communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Proven ability to handle complex customer issues and drive resolutions.
  • An analytical mindset to identify trends and propose process improvements.
  • Comfortable working in a dynamic, fast-paced environment.
  • Support Benivo’s users via email, chat, and phone.
  • Serve as a point of escalation for advanced technical support queries.
  • Troubleshoot platform issues, including API connectivity and system errors.
  • Utilize and administer customer support tools to manage queries and maintain records.
  • Perform operational support tasks, ensuring compliance with payment regulations.
  • Analyze support trends and generate insights for process improvements.
  • Create and update technical documentation and support guides.
  • Collaborate with cross-functional teams on projects related to platform upgrades and customer onboarding.
  • Proactively identify and escalate technical issues to internal teams.
  • Investigate and document bugs thoroughly to assist the development team.

JiraAPI testingREST APITroubleshootingData visualizationTechnical supportCustomer support

Posted 11 days ago
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πŸ“ United States

πŸ” Sales and Marketing Technology

🏒 Company: Seamless.AIπŸ‘₯ 501-1000πŸ’° $75,000,000 Series A almost 4 years agoSales AutomationArtificial Intelligence (AI)Lead GenerationMachine LearningInformation TechnologySoftware

  • Passionate about customer experience with previous customer assistance experience via email or live chat.
  • Ability to troubleshoot and investigate technical issues autonomously.
  • Expert at learning software, interested in API and CRM integrations, with intuition for solving technical problems.
  • Excellent verbal and written communication skills.
  • Work 100% remotely to assist customers and effectively resolve issues through email, chat, and other communication methods.
  • Provide positive support & guidance to marketers, salespeople, and service professionals.
  • Communicate customized solutions to help customers grow their business.
  • Show resilience and flexibility as customer needs evolve.
  • Develop and maintain knowledge of Seamless.AI to diagnose software issues, engaging with product and engineering teams.
  • Collaborate with account managers or sales teams to identify growth opportunities.

API testingCustomer serviceRESTful APIsTroubleshootingTechnical supportCRM

Posted 11 days ago
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