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Technical Support Specialist Jobs

Discover remote technical support specialist opportunities worldwide. We've gathered the top positions to help you advance your career.

Technical Support Specialist
23 jobs found. to receive daily emails with new job openings that match your preferences.
23 jobs found.

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🔥 Tier III Data Technical Support Specialist (Remote)
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 75000.0 - 80000.0 USD per year

🔍 EdTech

🏢 Company: Branching Minds👥 1-10💰 Private about 1 year agoPersonal HealthEducationSaaSNeuroscienceSkill AssessmentSoftwareCharter SchoolsParenting

  • 3+ years of experience in a technical support role
  • Hands-on experience with Databricks and Postgres
  • Advanced knowledge of SQL
  • Familiarity with API debugging
  • Strong communication skills
  • Own and resolve escalated technical data support tickets
  • Communicate complex technical information to customers
  • Identify and diagnose complex technical data issues
  • Provide additional support leveraging data troubleshooting processes
  • Develop and maintain detailed documentation on data troubleshooting processes

PostgreSQLPythonSQLETLData engineeringREST APITechnical supportDebugging

Posted about 7 hours ago
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🔥 Technical Support Specialist
Posted 2 days ago

🧭 Full-Time

🔍 AI & Data Platform

  • Experience in technical support
  • Ability to work across multiple time zones
  • Troubleshoot technical issues
  • Provide platform support
  • Collaborate with engineering teams
Posted 2 days ago
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🔥 Data Entry/Technical Support Specialist
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 35.0 - 40.0 USD per hour

🔍 Manufacturing Technology

🏢 Company: Avanceon MEA

  • Proven experience in clerical or administrative roles
  • Familiarity with database systems
  • Proficient in Microsoft Excel, especially with pivot tables
  • Strong organizational skills
  • Excellent communication skills
  • Collect, organize, and maintain data from various sources
  • Perform data entry tasks
  • Analyze data trends and generate reports
  • Support the development and maintenance of databases
  • Assist in clerical tasks
  • Collaborate with team members for data management improvement
  • Ensure compliance with data handling policies
  • Provide technical support to the team

Data AnalysisMicrosoft ExcelData entryTechnical supportData management

Posted 3 days ago
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🔥 Technical Support Specialist
Posted 7 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Technology

🏢 Company: Grammarly

  • Advanced proficiency in English
  • Strong critical thinking skills
  • Previous technical support experience
  • Familiarity with operating systems and web browsers
  • Provide timely, solutions-focused support
  • Assist with account and product-related inquiries
  • Troubleshoot technical issues
  • Reproduce and escalate technical issues
  • Organize calls with Enterprise customers

Communication SkillsCustomer serviceAttention to detailWritten communicationCritical thinkingTroubleshootingTechnical support

Posted 7 days ago
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🔥 Technical Support Specialist
Posted 8 days ago

📍 United States

🧭 Full-Time

🔍 SaaS/Tech

🏢 Company: Vanta👥 501-1000💰 $150,000,000 Series C 7 months agoInternetArtificial Intelligence (AI)ComplianceCyber SecuritySoftware

  • 4+ years of technical customer support experience in a SaaS/Tech space.
  • Thrive in a collaborative environment, actively participating in team meetings such as troubleshooting sessions and team huddles.
  • Excellent troubleshooting skills. Experience troubleshooting cloud providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.).
  • Working knowledge and understanding of APIs and Networking
  • Working experience troubleshooting using Datadog or similar log management tools.
  • Ideally has experience using databases
  • Be able to support a 8AM-5PM CST M-F schedule, with rotational on-call responsibilities and weekend & holidays support needed at times.
  • Provide technical support to our customers through our available channels (email, screen sharing and chat) with timely responses and resolutions to their inquiries within the established SLAs
  • Master Vanta’s product, learning the ins, outs, ‘work-arounds’ and ‘don’t-do-thats’
  • Explain complex solutions in simplified terms to customers, while documenting solutions for scale
  • Problem solve and troubleshoot for customers in a repeatable manner, building using Support CRM to track & identify trends
  • Create reproducible test cases for the Product team and provide feedback to enhance the product
  • Escalate bug reports for validation and actively participate in product-fixes
  • Proactively contribute to our internal and external documentation and knowledge-base, processes, and team-efficiency
  • Actively participate in daily team troubleshooting sessions, weekly team meetings and huddles

AWSSQLCloud ComputingGCPAPI testingAzureCommunication SkillsCustomer serviceComplianceNetworkingEmpathyTroubleshootingActive listeningJSONTechnical supportCustomer supportSaaS

Posted 8 days ago
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🔥 Technical Support Specialist
Posted 10 days ago

📍 Germany

🧭 Full-Time

🔍 Tech/Software

🏢 Company: Cognigy👥 101-250💰 $100,000,000 Series C 9 months agoIT InfrastructureSales AutomationArtificial Intelligence (AI)IT ManagementSaaSGenerative AIInformation TechnologySmall and Medium BusinessesChatbotSoftware

  • 3+ years experience as a product support engineer or similar role
  • Hands-on experience with Windows/Linux
  • Strong knowledge of software development and databases
  • Understanding of customer service best practices
  • Experience with cloud-based technologies
  • Knowledge of basic programming languages
  • First point of contact for customer issues
  • Diagnose and troubleshoot technical issues
  • Document and record technical procedures
  • Provide education and training to customers
  • Work closely with developers to improve product functionality
Posted 10 days ago
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🔥 Technical Support Specialist - Remote from Portugal
Posted 10 days ago

📍 Portugal

Communication SkillsRESTful APIsExcellent communication skillsTroubleshootingTechnical supportCustomer support

Posted 10 days ago
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🔥 Technical Support Specialist (LATAM)
Posted 13 days ago

📍 Brazil

🧭 Full-Time

🔍 Software Support

🏢 Company: Xometry👥 501-1000💰 $75,000,000 Series E over 4 years agoArtificial Intelligence (AI)3D PrintingIndustrial EngineeringSoftware

  • Experience in a customer-facing role
  • Knowledge of software applications and operating systems
  • Ability to learn new technologies and adapt processes
  • Competent in gathering details and documenting issues
  • Collaboration skills with cross-functional teams
  • Effective verbal and written communication in English
  • Familiarity with helpdesk software is a plus
  • Provide timely software support by responding to and diagnosing incoming support tickets
  • Utilize resources to troubleshoot and resolve software-related issues
  • Create detailed support tickets for unresolved issues
  • Build relationships with internal teams and advocate for customer needs
  • Document support issues, resolutions, and communication
  • Maintain and update FAQs and user guides

TroubleshootingTechnical supportCustomer support

Posted 13 days ago
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🔥 Technical Support Specialist
Posted 21 days ago

📍 Romania

🧭 Full-Time

🔍 Localization and translation technology

🏢 Company: Smartling👥 101-250💰 $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network

  • Third-level technical education via degree or certification.
  • Demonstrated experience in a B2B customer support role.
  • Ability to make quick and accurate resolutions.
  • Ability to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and affinity for solving problems.
  • Capacity to empathize with users.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX, and HTTP.
  • Experience troubleshooting web applications and technology.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools like Chrome Developer Tools.
  • A home office setup conducive for remote work.
  • Provide best-in-class technical support via email.
  • Handle phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using specific tools.
  • Direct users to relevant product documentation and resources.
  • Identify gaps in resources and documentation for future support.
  • Collaborate across teams to solve problems.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportDebugging

Posted 21 days ago
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🔥 Technical Support Specialist
Posted 21 days ago

📍 Ireland

🧭 Full-Time

🔍 Localization and Translation

🏢 Company: Smartling👥 101-250💰 $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network

  • Third-level technical education via degree or certification.
  • Experience in a B2B customer support role.
  • Ability to make quick and accurate decisions.
  • Ability to explain complex problems simply.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and problem-solving affinity.
  • Empathy with users to demonstrate care.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX and HTTP.
  • Experience troubleshooting web applications.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues.
  • Direct users to relevant product documentation.
  • Identify gaps in resources for future issue deflection.
  • Collaborate with Customer Success, Engineering and Product teams.
  • Plan, organize, and prioritize work.
  • Advocate for product improvements.
  • Contribute to process and service quality improvements.

HTMLCSSJavascriptNginxRESTful APIsTroubleshooting

Posted 21 days ago
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