Customer Support

Posted 4 months agoViewed

View full description

💎 Seniority level: Junior, At least 1 year

📍 Location: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

💸 Salary: 50000 - 60000 USD per year

🔍 Industry: Business management software

🗣️ Languages: English

⏳ Experience: At least 1 year

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:

At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment.
A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
Positive attitude, empathy, and high energy!
Independency and time management skills.
Ability to work remotely from Mon-Fri - must.

Responsibilities:

Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
Delivering fast service while maintaining a high performance level.
Educating the clients on the best practices in Connecteam according to their business needs.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

Apply

Related Jobs

Apply

🔥 Customer Support Agent - Work Remote Worldwide

Posted 5 days ago

📍 United States, Canada, United Kingdom, Australia, New Zealand

🔍 Luxury jewelry

🏢 Company: The House Of Mercier

Fluency in English (both written and spoken) is required; proficiency in additional languages is a plus.
Experience in customer service or retail, particularly in the luxury goods sector, is preferred.
Exceptional communication skills and a focus on providing stellar customer experiences.
Strong problem-solving abilities and a dedication to customer satisfaction.
Ability to work independently and efficiently in a remote setting.
Familiarity with customer service software and tools is advantageous.
A genuine interest in luxury jewelry and an understanding of market trends is desirable.

Provide outstanding customer support through phone, email, and chat platforms regardless of geographical location.
Respond to inquiries about products, order processing, and delivery details in a timely manner.
Resolve customer complaints effectively, ensuring a high standard of satisfaction.
Accurately process orders and maintain detailed records of customer interactions.
Educate clients about our luxurious product offerings and assist with recommendations.
Collaborate with the team to constantly improve customer service strategies and outcomes.
Foster long-term relationships with clients through proactive engagement and follow-ups.

Communication SkillsFluency in EnglishCRMCustomer support

Posted 5 days ago

Apply

🔥 Manager, Customer Support

Posted 8 days ago

📍 United States

🧭 Full-Time

💸 135000.0 - 207000.0 USD per year

🔍 SaaS, Security

🏢 Company: Tailscale👥 51-100💰 $100,480,659 Series B over 2 years agoInfrastructure Information Technology Cyber Security Network Security

7+ years of experience in customer support or customer success engineering.
At least 3-5+ years in a leadership or people manager role.
Experience with SaaS products or in a security-focused technical environment.
Strong understanding of Cloud Service Provider landscape and networking concepts.
Expertise in troubleshooting technical issues related to cloud infrastructure and security.
Strong verbal and written communication skills.
Experience in creating technical documentation and knowledge bases.
Proven ability to lead and motivate a high-performing team.
Excellent analytical and problem-solving skills.

Manage, mentor, and develop a team of Customer Support Engineers.
Oversee the resolution of complex customer support tickets.
Collaborate with support operations to identify and implement process improvements.
Work with the technical writer team for knowledge base and troubleshooting guides.
Collect customer feedback for product improvement.
Monitor team performance through KPIs and SLA adherence.
Develop and deliver training programs for the support team.
Evaluate and implement tools and technologies to enhance efficiency.

LeadershipCloud ComputingCybersecurityAnalytical SkillsNetworkingTroubleshootingTechnical supportCustomer supportCustomer SuccessSaaS

Posted 8 days ago

Apply

🔥 Customer Support Representative

Posted 9 days ago

📍 United States

🧭 Full-Time

🔍 Market Research

🏢 Company: J.D. Power👥 501-1000 Market Research Analytics Software

Strong understanding of Microsoft Excel and other MS Office tools.
Excellent interpersonal, verbal, and written communication skills.
Superior analytical and organizational skills with attention to detail.
Ability to work effectively in a fast-paced and rapidly changing environment.
Outgoing, enthusiastic, and self-motivated with strong computer skills.

Review the platform for pre-existing accounts and compose emails to clients/vendors to gather necessary information.
Create incoming data records and verify incoming data within FTP.
Review files for formatting and correctness, providing client updates on cases.
Conduct quality checks on FTP files and dealer website data, rectifying any inaccuracies with clients/vendors.
Receive inbound calls, diagnose issues, and make outbound calls for updates or resolutions.

Analytical SkillsMicrosoft ExcelAttention to detailOrganizational skillsWritten communicationInterpersonal skillsData entryQuality AssuranceCRMCustomer support

Posted 9 days ago

Apply

🔥 Manager, Customer Support

Posted 9 days ago

📍 United States

🧭 Full-Time

🔍 Computer & Network Security

🏢 Company: Keyfactor, Inc.

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Strong experience in leading senior technical teams and junior support leaders.
Knowledge of cryptography and PKI solutions is preferred.
Proven ability to manage complex projects and global support operations.
Strong analytical skills and experience with support metrics.

Leads, mentors, and manages a team of customer support team leads and engineers.
Oversees support service delivery, ensuring adherence to SLAs and high customer satisfaction.
Handles high-priority customer escalations with proactive communication.
Partners with internal teams for effective resolution of customer issues.
Analyzes case trends and metrics for operational improvement.

LeadershipProject ManagementCybersecurityAnalytical Skills

Posted 9 days ago

Apply

🔥 Customer Support Specialist

Posted 10 days ago

📍 United States

🔍 Customer Support

🏢 Company: The Scott Source

High school diploma or equivalent; bachelor’s degree in a related field is a plus.
Proven experience in customer service or support roles.
Exceptional verbal and written communication skills.
Strong problem-solving skills and the ability to work under pressure.
Proficiency with customer support software and tools, such as CRM systems.
Empathy and patience when dealing with customer concerns.
Ability to work both independently and as part of a team.

Respond promptly and professionally to customer inquiries across multiple channels.
Troubleshoot customer issues and work towards effective resolutions.
Manage customer accounts and update information as needed.
Maintain detailed records of customer interactions and feedback.
Provide insights on customer feedback to improve products and services.
Assist in training new team members and fostering a supportive work environment.
Work collaboratively with other teams to ensure customer satisfaction and success.

Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingTechnical supportCRM

Posted 10 days ago

Apply

🔥 Lead Customer Support Advocate (US time zones)

Posted 11 days ago

📍 USA, European Union, Australia

🧭 Full-Time

💸 81877.0 - 90900.0 USD per year

🔍 SaaS, short-term rental or property management

🏢 Company: Hospitable.com👥 51-100💰 $1,022,154 over 1 year agoHospitality Vacation Rental Software

Experience in customer support in the SaaS industry, including as a team lead or in a senior role.
Proven track record of managing support queues and improving metrics such as response times and customer satisfaction.
Excellent problem-solving abilities and technical aptitude for handling complex customer issues.
Experience coaching and developing team members, with strong interpersonal and feedback skills.
Data-driven mindset with experience using support metrics for operational improvements.
Strong written and verbal communication skills for both customer and internal interactions.
Ability to balance competing priorities between team management and hands-on support work.
Experience in the short-term rental or property management industry is a plus.

Manage queue distribution and workload across the US support team to maintain target response times and SLAs.
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
Handle complex customer escalations and high-priority issues.
Support team members with technical troubleshooting and customer communication.
Review and quality check team's support interactions and documentation.
Collaborate with engineering on critical bugs and feature requests.
Train new team members on tools, processes, and product knowledge.
Create and optimize support processes and documentation to reduce friction for customers.
Regularly work in the queue to stay connected to customer needs and model best practices for the team.

Communication SkillsCoachingTeam managementTechnical supportCustomer supportSaaS

Posted 11 days ago

Apply

🔥 Director, Customer Support

Posted 19 days ago

📍 US, Canada

💸 148140.0 - 164600.0 USD per year

🔍 SaaS, telecom

🏢 Company: Tucows👥 1001-5000💰 $240,000,000 Post-IPO Debt over 1 year ago🫂 Last layoff about 2 months agoEmail Web Hosting Domain Registrar Mobile ISP

10+ years of leading technical support teams across multiple geographic regions.
Experience in B2B/B2B2C organizations.
Experience in growing support teams across regions.
Preferred background in the SaaS or telecom industry.
Bachelor's degree in Business, Information Technology, or a related field is required.

Lead the Customer Support team and strategy.
Develop, evaluate, and implement service delivery strategies.
Train the team on Customer Care Pillars for all segments.
Evaluate and implement customer support tools.
Maintain efficient department procedures.
Create a collaborative customer support environment.
Manage support incidents, communicating effectively with stakeholders.
Establish key performance indicators for customer satisfaction.

LeadershipPeople ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service

Posted 19 days ago

Apply

🔥 Manager, Customer Support

Posted 19 days ago

📍 US

🧭 Full-Time

💸 74970 - 100800 USD per year

🔍 Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market about 4 years ago🫂 Last layoff over 4 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

5-8 years of leadership experience in a high-volume contact center support environment.
Strong problem-solving skills with mature judgment.
Solid knowledge of support processes and ability to drive changes in productivity and scalability.
Ability to guide teams through high growth periods with superior customer-facing skills.
Excellent analytic skills with knowledge of reporting tools and ability to present actionable insights.
Strong technology skills to resolve complex customer issues.
Proven ability to hire, retain, and grow a talented workforce.

Drive the overall Frontline Customer Support strategy, including staffing, tools, and processes to ensure best-in-class customer satisfaction across all support channels.
Coach and develop frontline Supervisors to embody behavioral-based coaching models for consistent improvement.
Maintain customer satisfaction and internal quality levels at or above stated objectives and communicate progress effectively.
Manage strategic staffing and contract partners critical to frontline success, ensuring consistency and quality.
Ensure productivity goals for the team are understood and monitored for achieving customer satisfaction.
Provide reporting on KPIs and objectives, manage onboarding and education needs, analyze top customer trends for improvement opportunities.
Champion and model Samsara's cultural principles while hiring and leading an inclusive and high-performing team.

LeadershipStrategyCollaborationCoaching

Posted 19 days ago

Apply

🔥 Director, Customer Support

Posted 19 days ago

📍 US, Canada

💸 148140 - 164600 USD per year

🔍 SaaS, telecom

🏢 Company: Tucows Inc.

10+ years of leading technical support teams across multiple geographic regions.
Experience in leading support teams in a B2B and/or B2B2C organization.
Experience in growing support teams in diverse regions.
Preferred experience in the SaaS or telecom industry.
Bachelor's degree in Business, Information Technology, or a related field.

Lead the Customer Support team and align strategy with department goals.
Develop, evaluate, and implement strategies to improve service delivery.
Ensure adequate training for the team across all Customer Care Pillars.
Evaluate Customer Support tools for automation and customer satisfaction.
Maintain procedures and tools to support department efficiency.
Create an environment promoting exceptional customer support and collaboration.
Lead support incidents and effectively communicate critical issues.
Establish key performance indicators for customer satisfaction and efficiency improvements.

LeadershipCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 19 days ago

Apply

🔥 Customer Support Operations Manager

Posted 24 days ago

📍 United States, United Kingdom

🧭 Full-Time

🔍 Computer & Network Security

🏢 Company: Keyfactor, Inc.

Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
Strong experience in customer support operations leading cross-functional optimization initiatives.
Familiarity with Cryptography and PKI solutions preferred.
Proven ability to manage complex projects and multiple priorities.
Demonstrated leadership abilities, with experience leading cross-functional teams.
Strong analytical skills and experience with support metrics and data analysis.
In-depth knowledge with Support and CRM tools such as ticketing systems and workforce management.
Advanced knowledge of IT service management principles and ITIL and NIST frameworks.
Professional or Technical certification in support frameworks such as ITIL foundation.
Professional certification in support frameworks such as Zendesk Support Administrator Expert.

Collaborate with cross-functional teams, including Sales, Product Development, and Customer Success, to ensure alignment of processes and initiatives.
Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of training programs and operational processes.
Manage project plans for internal initiatives and goals, reporting progress to stakeholders.
Conduct root cause analyses for support escalations and implement corrective actions.
Develop and execute comprehensive training programs for the Support Team.
Lead training sessions and workshops to enhance team skills.
Develop and maintain documentation and best practice guides.
Define and maintain standardized processes for incident resolution.
Drive continuous improvement efforts in the Support Team.
Serve as the primary point of contact for strategic initiatives.
Own and optimize support software/tooling.

LeadershipData AnalysisProduct DevelopmentAnalytical SkillsNegotiationDocumentation

Posted 24 days ago

Apply

Customer Support

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities