Customer Support Agent - Work Remote Worldwide

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Requirements:

• Fluency in English (both written and spoken) is required; proficiency in additional languages is a plus.
• Experience in customer service or retail, particularly in the luxury goods sector, is preferred.
• Exceptional communication skills and a focus on providing stellar customer experiences.
• Strong problem-solving abilities and a dedication to customer satisfaction.
• Ability to work independently and efficiently in a remote setting.
• Familiarity with customer service software and tools is advantageous.
• A genuine interest in luxury jewelry and an understanding of market trends is desirable.

Responsibilities:

• Provide outstanding customer support through phone, email, and chat platforms regardless of geographical location.
• Respond to inquiries about products, order processing, and delivery details in a timely manner.
• Resolve customer complaints effectively, ensuring a high standard of satisfaction.
• Accurately process orders and maintain detailed records of customer interactions.
• Educate clients about our luxurious product offerings and assist with recommendations.
• Collaborate with the team to constantly improve customer service strategies and outcomes.
• Foster long-term relationships with clients through proactive engagement and follow-ups.