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Customer Support Representative

Posted 9 days agoViewed

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💎 Seniority level: Entry

📍 Location: United States, EST, NOT STATED

🔍 Industry: Market Research

🏢 Company: J.D. Power👥 501-1000Market ResearchAnalyticsSoftware

🗣️ Languages: English

🪄 Skills: Analytical SkillsMicrosoft ExcelAttention to detailOrganizational skillsWritten communicationInterpersonal skillsData entryQuality AssuranceCRMCustomer support

Requirements:
  • Strong understanding of Microsoft Excel and other MS Office tools.
  • Excellent interpersonal, verbal, and written communication skills.
  • Superior analytical and organizational skills with attention to detail.
  • Ability to work effectively in a fast-paced and rapidly changing environment.
  • Outgoing, enthusiastic, and self-motivated with strong computer skills.
Responsibilities:
  • Review the platform for pre-existing accounts and compose emails to clients/vendors to gather necessary information.
  • Create incoming data records and verify incoming data within FTP.
  • Review files for formatting and correctness, providing client updates on cases.
  • Conduct quality checks on FTP files and dealer website data, rectifying any inaccuracies with clients/vendors.
  • Receive inbound calls, diagnose issues, and make outbound calls for updates or resolutions.
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