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Customer Support Representative (Employee Health Insurance)

Posted 25 days agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: United States, Mountain Standard Time, NOT STATED

🔍 Industry: Health Insurance

🏢 Company: SimplyInsured👥 11-50💰 $5,900,000 Series A over 9 years agoInsuranceHealth Care

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsMultitasking

Requirements:
  • 1-2 years of experience in a customer service or sales role.
  • Highly productive with good multitasking skills.
  • Passionate about helping people, particularly in relation to health.
  • Able to work in a high-volume contact center environment.
  • Familiarity with support ticketing and CRM software tools.
  • Excellent oral and written communication skills.
  • Strong desire to help businesses maximize their healthcare.
Responsibilities:
  • Assist potential customers with navigating the online insurance shopping experience and obtaining health insurance quotes for their companies.
  • Work with existing customers to resolve administrative and billing questions.
  • Communicate through phone, chat, and email, documenting interactions using support ticketing software.
  • Contribute to the Support team's mission of delighting customers and alleviating fears related to health insurance.
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