Apply Customer Support Representative (Employee Health Insurance)
Posted 2 months agoViewed
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💎 Seniority level: Entry, 1-2 years
📍 Location: United States, Mountain Standard Time, NOT STATED
🔍 Industry: Health Insurance
🏢 Company: SimplyInsured👥 11-50💰 $5,900,000 Series A over 9 years agoInsuranceHealth Care
🗣️ Languages: English
⏳ Experience: 1-2 years
🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsMultitasking
Requirements:
- 1-2 years of experience in a customer service or sales role.
- Highly productive with good multitasking skills.
- Passionate about helping people, particularly in relation to health.
- Able to work in a high-volume contact center environment.
- Familiarity with support ticketing and CRM software tools.
- Excellent oral and written communication skills.
- Strong desire to help businesses maximize their healthcare.
Responsibilities:
- Assist potential customers with navigating the online insurance shopping experience and obtaining health insurance quotes for their companies.
- Work with existing customers to resolve administrative and billing questions.
- Communicate through phone, chat, and email, documenting interactions using support ticketing software.
- Contribute to the Support team's mission of delighting customers and alleviating fears related to health insurance.
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