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Customer Success Manager

Posted 15 days agoViewed

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💎 Seniority level: Manager, 2+ years

💸 Salary: 80000.0 - 100000.0 USD per year

🔍 Industry: Architecture, Engineering, and Construction (AEC)

🏢 Company: INGENIOUS.BUILD👥 101-250💰 $37,000,000 Series A about 1 year agoProperty DevelopmentConstruction

⏳ Experience: 2+ years

Requirements:
  • 2+ years of experience in a startup environment.
  • Practical knowledge of construction or engineering.
  • Experience with complex, multi-divisional, and multi-geographical customers.
  • Strong leadership, organizational, and communication skills.
  • Ability to create structure in ambiguous situations.
  • Passion for technology and growth in a SaaS company.
  • Experience working with cross-functional teams (e.g., Sales, Product, Marketing).
Responsibilities:
  • Partner with clients to deliver predictable outcomes and experiences.
  • Collaborate with new and current customers, offering guidance and support.
  • Build and maintain strong client relationships as the primary point of contact.
  • Conduct periodic business reviews to ensure customer value.
  • Understand INGENIOUS.BUILD products to address customer challenges.
  • Identify opportunities for product adoption and revenue growth.
  • Coordinate among clients and company teams acting as a Project Manager.
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