Senior Customer Success Manager, Life Sciences

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Requirements:

• Minimum 10 years of relevant experience, with 5+ years of focus on strategic, healthcare customer-facing work
• Strong focus on learning and understanding the goals and strategies of our customers
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Excellent communication and presentation skills
• Passionate about building a business that transforms the healthcare industry

Responsibilities:

• Drive Customer Success outcomes by managing and growing our accounts
• Develop executive-level understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
• In partnership with sales, support and identify growth opportunities across your portfolio
• Maintain and improve high customer renewal rates and reduce churn
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing
• Innovate new ideas to drive productivity, scalability, and discovery of best practices
• Help create a company-wide culture of customer-centricity