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Solutions Engineer

Posted 4 days agoViewed

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💎 Seniority level: Middle, At least 3 years as a sales or solutions engineer, or 5+ years in technical customer-facing roles

📍 Location: North America

💸 Salary: 120000.0 - 136000.0 USD per year

🔍 Industry: Ecommerce

🏢 Company: Postscript👥 251-500💰 $65,000,000 Series C over 2 years ago🫂 Last layoff over 2 years agoSales AutomationAdvertisingE-CommerceSMSEnterprise

🗣️ Languages: English

⏳ Experience: At least 3 years as a sales or solutions engineer, or 5+ years in technical customer-facing roles

Requirements:
  • At least 3 years as a sales or solutions engineer, support engineer, or related technical experience.
  • In lieu of sales/solutions engineering experience, 5+ years in technical & revenue-driving customer-facing roles.
  • Ecommerce knowledge and past experience required, Shopify ecosystem highly preferred.
  • Experience in a revenue-driving, customer-facing role.
  • Technical skills with front-end web technologies (JavaScript, CSS) and API usage.
  • Detail-oriented, curious, and committed to expertise.
  • Strong cross-functional collaboration with GTM and Product/Engineering teams.
  • Excellent communication skills to convey complex technical ideas.
  • Ability to perform under pressure and present to various stakeholders.
  • Experience with enterprise-level customers and navigating cross-functional relationships.
Responsibilities:
  • Become an expert on the Postscript platform and its capabilities.
  • Support the sales team in winning new customers through technical insights.
  • Lead technical discovery calls with prospects, offering solutions and documenting product requests.
  • Prepare demos to showcase advanced capabilities alongside account executives.
  • Execute POCs for complex use cases, collaborating with onboarding and engineering.
  • Guide customers and partners in using APIs for integrations.
  • Create technical content for customer use cases and best practices.
  • Provide support and troubleshooting assistance to onboarding and customer support.
  • Develop innovative solutions for customer needs and support partners in integrations.
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