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Customer Success Manager

Posted 17 days agoViewed

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💎 Seniority level: Manager, 3+ years

🔍 Industry: ESG industry

🏢 Company: Novisto👥 51-100💰 $19,865,357 Series B over 1 year agoManagement Information SystemsSustainabilitySaaSEnterprise SoftwareSoftware

🗣️ Languages: English

⏳ Experience: 3+ years

Requirements:
  • 3+ years of relevant work experience in Customer Success or Account Management.
  • Empathetic approach to customer advocacy.
  • Passionate about the ESG industry.
  • Strong communication and presentation skills in English; bilingual is an asset.
  • Ability to prioritize independently and manage a substantial workload.
  • Demonstrated excellence in previous work.
  • Structured, analytical approach to planning.
  • Entrepreneurial mindset for rapid idea iteration.
  • Experience in startup, software development, or SaaS preferred.
Responsibilities:
  • Partner with enterprise customers to establish objectives and metrics.
  • Work collaboratively across teams to ensure alignment and results.
  • Build strong relationships by understanding customer priorities and goals.
  • Lead initiatives to enhance platform adoption and customer satisfaction.
  • Own renewal and expansion efforts, leading conversations and managing processes.
  • Oversee projects meticulously from scope to delivery.
  • Collaborate on onboarding to equip customers with the necessary tools.
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