Senior Customer Success Manager - Public Sector

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Requirements:

• 5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

Responsibilities:

• Own a book of customers and champion their needs.
• Work with cross-functional teams to ensure quick and efficient customer deployments.
• Run monthly and quarterly business reviews.
• Serve as a trusted advisor and ensure business objectives are realized.
• Collaborate closely with Sales to identify expansion opportunities.