Customer Success Manager - South

View full description

Requirements:

• 3+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.
• Preferred: A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• Preferred: A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

Responsibilities:

• You will own a book of customers, be the advocate for, and champion their needs.
• You will work with cross-functional teams to ensure customer deployments are completed quickly and efficiently.
• You will run monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion.