Customer Service Representative

Posted 2024-11-23

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💎 Seniority level: Entry, 1-2 years

📍 Location: Philippines, EST, NOT STATED

💸 Salary: 550 - 800 USD per month

🔍 Industry: ECommerce

🏢 Company: Brilliance

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsCustomer serviceMultitaskingDocumentation

Requirements:

1-2 years of experience in customer service, preferably in eCommerce, retail, or digital environments.
Experience using CRM tools, live chat systems, and support ticketing systems like Zendesk, Salesforce, or Freshdesk is an advantage.
Basic proficiency in eCommerce platforms (e.g., Shopify, Magento, WooCommerce) or order management systems is an advantage.
Basic computer literacy, including experience with Microsoft Office or Google Workspace for reporting and documentation.
Strong communication skills (both written and verbal) for effectively interacting with customers.
Excellent problem-solving skills to quickly identify issues and determine appropriate solutions.
Empathy and patience when addressing customer complaints.
Good organizational and multitasking skills for managing multiple inquiries or tasks.

Responsibilities:

Handle customer calls with professionalism and a focus on solutions.
Provide knowledgeable support for luxury products.
Use CRM tools to manage customer interactions efficiently.
Collaborate using Slack and GSuite for smooth internal communication.

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Customer Service Representative

Requirements:

Responsibilities:

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