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Native Korean Customer Service Representative

Posted 2024-11-19

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πŸ’Ž Seniority level: Entry, 1 year

πŸ“ Location: Philippines

πŸ” Industry: Health insurance

🏒 Company: SuperStaff

πŸ—£οΈ Languages: Korean, English

⏳ Experience: 1 year

Requirements:
  • Fluent in Korean (reading, writing, speaking) and proficient in English.
  • 1 year of customer service experience, preferably in a call center.
  • Basic problem-solving skills for addressing inquiries.
  • Familiarity with CRM systems and email/chat support platforms is a plus.
Responsibilities:
  • Serve as the first point of contact for Korean-speaking customers via phone, email, and chat.
  • Assist with inquiries about health insurance plans, policy coverage, and benefits.
  • Provide information on claims processes and billing questions.
  • Guide customers in submitting claims and addressing denied claims.
  • Resolve customer issues while ensuring a positive experience.
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Related Jobs

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πŸ“ Philippines

πŸ” Health insurance

🏒 Company: SuperStaff

  • Fluent in Korean (reading, writing, speaking) and proficient in English.
  • 1 year of customer service experience, preferably in a call center or support environment.
  • Basic problem-solving skills to address inquiries and escalate issues as needed.
  • Experience in health insurance is an advantage but not required.
  • Familiarity with CRM systems, data entry, and email/chat support platforms is a plus.

  • Serve as the first point of contact for Korean-speaking customers via phone, email, and chat.
  • Assist with inquiries about health insurance plans, policy coverage, benefits, and eligibility.
  • Provide information on claims processes, status updates, and troubleshooting.
  • Guide customers in submitting claims and understanding co-pays and deductibles.
  • Address concerns related to denied claims or missing documents.
  • Resolve customer issues maintaining professionalism and empathy.
  • Log all customer interactions in the CRM system.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationCompliance

Posted 2024-11-09
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