Operations Associate

Posted 2024-11-08

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💎 Seniority level: Entry, Sales experience, or operations experience preferred

📍 Location: United States

💸 Salary: 52000 - 78000 USD per year

🔍 Industry: AI-powered legal technology solutions

🏢 Company: Ontra

⏳ Experience: Sales experience, or operations experience preferred

🪄 Skills: Data AnalysisSalesforceOperations ManagementStrategyData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

Sales or operations experience using Salesforce/Gainsight or a similar platform preferred.
High comfort with Excel, Google Sheets, or similar tools; strong interest in analytics.
Strong collaboration skills to work effectively with a global team and across multiple departments.
Ability to multitask and adapt to changing priorities.
High attention to detail and strong organizational skills.

Responsibilities:

Maintain and provide guidance on all cross-departmental requests of the Customer Success team.
Maintain Salesforce records in collaboration with the Revenue Operations team.
Support Customer Success Directors in growing their accounts through strategic initiatives.
Collaborate with Customer Success Directors to automate the customer journey for the SaaS product.
Lead fulfillment of customer data requests.

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Operations Associate

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