Clinical Operations Associate (EST)

Posted 2024-11-12

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💎 Seniority level: Middle, 5-8 years

📍 Location: United States, EST, NOT STATED

💸 Salary: 70000 - 93000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Healthie

🗣️ Languages: English

⏳ Experience: 5-8 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

5-8 years of hands-on implementation and customer support experience, preferably in a software-as-a-service company.
Technical understanding of concepts such as single sign-on, billing, and help desk portals.
Strong collaboration and communication skills with technical and non-technical teams.
Detail-oriented and organized, capable of multitasking and managing multiple projects.
Excellent writing skills to clearly explain complex subjects.
Proficient in Help Scout, Stripe, Sendgrid, Slack, Zoom, GSuite, Mixpanel, and Notion.

Responsibilities:

Manage the implementation processes, onboarding tasks, and ongoing support for customers integrating with clinical technology partners.
Serve as first-line technical support for clinical integrations, ensuring timely responses to customer inquiries.
Lead calls and screen sharing sessions to troubleshoot technical or onboarding issues.
Collaborate with ClinOps Program Manager to create processes, policies, and documentation.
Build relationships with Product, Engineering, and Marketing to provide product feedback and customer insights.

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